Anyone claiming to be Camila staff outside of support@camila.live, payouts@camila.live, model-trust@camila.live, abuse@camila.live, partners@camila.live, or legal@camila.live is impersonating us. Period. We do not have staff on Telegram, on private DMs from a personal-looking account, or running side-channels off the platform.
What real Camila staff will never do
- Ask for your password (we have your session, we don't need your password)
- Ask for your CX (we don't need to take your CX; we run the platform)
- Ask for your card number or crypto wallet seed phrase
- Offer to "verify your account" by clicking a link from a personal address
- Send you a payout that requires you to pay a fee first
- Promise you a "verified model" badge for a fee
- Threaten to lock your account if you don't reply within minutes
- Move the conversation to Telegram, WhatsApp, Signal, Discord, or any other channel
- Ask you to transfer a transaction "as a test"
- Ask for a video call to "verify" you
If any of these happen, it's a scam. Block, then report.
Common scams targeting viewers
- Fake "premium" upgrade. "Upgrade to Camila Premium for unlimited private shows, $50 BTC to address X." We don't have a premium tier outside the public CX system. Don't pay.
- Fake refund. "Your last CX purchase failed; click here to confirm your card and we'll refund." Real refunds happen automatically; we never ask you to re-enter card details.
- Fake model. Someone DMs claiming to be a model you've tipped, asking for off-platform contact. Real models don't ask viewers to leave the platform — and the DM mention will usually fail to match the actual model's verified handle.
- Romance scam escalation. Long buildup of attention from a "model", then a sudden financial emergency. Same play used outside cam sites; same advice — never send money outside the platform's payment flow.
Common scams targeting models
- Fake studio recruitment. "Join our agency, no fee, send your ID to verify." Real Camila studios go through our compliance flow; never send your ID to anyone outside Camila's verified channels.
- Fake content buyer. "I'll pay $5,000 for custom content, send first." Real custom content is paid through Camila's content shop, escrow-protected. Don't deliver content to anyone who won't pay through the platform.
- Fake "you're being banned" notice. "Your account is under review for ToS violation; click here to defend yourself within 24 hours." Real notices appear inside your model dashboard and have a real appeal flow; we never push you to a link.
- Fake DMCA threats. "Take down this content or we'll sue." Real legal notices come from law firms, not from someone in your DMs. Forward suspect notices to
legal@camila.livefor review. - Fake payout-failure notice. "Your bank rejected the payout; click to re-enter your details." Real failures appear in the dashboard's payout history with a known error code, never via email link.
How to verify a real Camila message
If something looks off:
- Don't click anything in the suspicious message.
- Open camila.live in a fresh tab and log in there. Real notices, alerts, and tasks appear inside your dashboard. If it's not in the dashboard, it isn't from us.
- Check the sender domain. We send from
*.camila.liveonly.camila-support.com,camilalive-payouts.com,camila.helpare all impersonators. - Email
support@camila.liveand ask. "I got this message claiming to be from you — is it real?" We answer fast and we'd rather get a hundred "is this real?" questions than have one model lose her account.
Reporting scams
In-app: hover the username → Report → Impersonation / Scam.
Email: abuse@camila.live with the screenshot and any message thread. We respond within an hour and ban the offender across the platform.
Saving everyone time: you don't need to interact with a scammer to give us evidence. Block them and forward the screenshot. We'll handle it.