Clearing cache and cookies is the universal "have you turned it off and on again" of the web. It really does fix a surprising fraction of issues — but only specific kinds.
When it works
Clearing cache helps when:
- Pages render half-broken (old CSS still loading, layout off)
- Chat connects but messages don't appear
- Tip animations missing
- The toy panel says "loading" forever
- A button that used to work now does nothing
- You logged out elsewhere but Camila still thinks you're logged in
- Lovense panel is stuck on a stale state
It doesn't help when:
- Your internet is down (try a different site to confirm)
- A specific model's stream isn't loading (the model's broadcast is the issue)
- Camera or mic permission was denied (browser settings, not cache)
- Your account is locked or banned (the lock follows you across cache)
How to clear cache and cookies
Chrome (desktop)
- Press Ctrl+Shift+Del (Windows/Linux) or Cmd+Shift+Del (Mac)
- Time range: Last hour (or Last 7 days if the issue's been longer)
- Tick Cookies and other site data and Cached images and files
- Click Clear data
Safari (Mac)
- Menu bar: Safari → Settings → Privacy → Manage Website Data
- Search for camila.live, select, click Remove
- Or: Develop → Empty Caches to clear cache without losing other site logins
Firefox
- Press Ctrl+Shift+Del (Windows/Linux) or Cmd+Shift+Del (Mac)
- Time range: Last hour or Everything
- Tick Cookies and Cache
- Click Clear Now
Edge
- Press Ctrl+Shift+Del
- Time range: Last hour
- Tick Cookies and other site data and Cached images and files
- Click Clear now
iOS Safari
- iOS Settings → Safari → Clear History and Website Data
- This clears all sites, not just Camila — you'll log out of other sites too
Android Chrome
- Open Chrome, tap the three-dot menu → Settings → Privacy and security → Clear browsing data
- Time range: Last hour
- Tick Cookies and site data and Cached images and files
- Tap Clear data
Site-specific clear (without losing other logins)
If you use one browser for many sites, you don't have to log out of everything to fix Camila. Site-specific clear:
- Chrome: paste
chrome://settings/cookies/detail?site=camila.liveinto the URL bar → Remove all - Firefox: padlock icon → Clear cookies and site data
- Safari Mac: Safari → Settings → Privacy → Manage Website Data → search camila.live → Remove
Hard refresh
Sometimes you don't need to nuke everything — a hard refresh re-downloads the page from the server while keeping cookies (so you stay logged in):
- Mac: Cmd+Shift+R
- Windows/Linux: Ctrl+Shift+R or Ctrl+F5
This is the right first step before reaching for the full cache clear. It fixes the half-broken page issue 80% of the time.
After clearing
You'll be logged out of Camila — log back in. If 2FA is on, you'll need your second factor. Recurring tip schedules and saved CX-pack preferences are stored server-side so they survive cache clearing; they'll be there when you log back in.
Still broken?
If you've cleared cache, hard-refreshed, and the issue persists, it's almost certainly something else. See Stream lag and freezing or Camera and microphone troubleshooting, or open a ticket at support@camila.live describing what you're seeing and what you've already tried.