You can change your email address or password from Settings → Account at any time. Both changes use a confirmation step so a stolen session cannot quietly take over your account.
Changing your password
- Go to Settings → Account → Password.
- Enter your current password.
- Enter the new password (at least 10 characters, including a number or symbol).
- Click Save.
- We sign you out of every device except the one you're using right now and email you a confirmation. If that email arrives and it wasn't you, click the "This wasn't me" link inside it to immediately lock the account.
If you don't remember your current password, click Forgot password? on the login page. We send a reset link that expires after 30 minutes.
Changing your email address
Email changes are slower on purpose — your email is the keys to the account, so we don't let it switch in one click.
- Go to Settings → Account → Email.
- Enter the new email and your current password.
- We send a verification link to the new address. Click it within 30 minutes.
- We also send a notification to the old address letting you know the change is pending. If that wasn't you, click the lock-account link inside it.
- Once you've clicked the confirmation, the new email is live and the old one stops receiving Camila mail.
While the change is pending we keep both addresses on file — the old one for security alerts, the new one for the confirmation. If 30 minutes pass without confirmation we cancel the change and you can start over.
Lost access to the email on file?
If you can't get into the email tied to your account (for example you lost the inbox, or you signed up with a typo), you can't simply set a new email yourself — that would let an attacker do the same. Open a ticket at support@camila.live from any address, include your username and your last four digits of any payment method you've used on Camila, and we'll verify your identity over a couple of replies before changing the email manually. Expect 24 hours for this kind of recovery.